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@Decadian Glad you had some success getting through to Juvenile Justice? Dept. Helping them live up to their name.
I too have difficulty when people do not listen. I cannot raise my voice easily as the strain goes to my neck so I have had to tell people I will repeat but can only do do a couokle of times...
I am still amazed at how bad listening skills are in the general populace .. support workers should be able to stop their flurry of activity to actually hear a client and not resist ... thinking they know better.
Feeling for you .. in lots of ways.
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