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07-11-2018 07:26 PM
07-11-2018 07:26 PM
chat icon
Hi, i've noticed that the online chat icon that is usually next to the helpline number at the top of the page has disappeared. not sure if its just me? if i go to the 'Get Help' home page it reappears there but is not there on any other page... im using chrome/windows desktop version.
@Lauz @Sjay
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07-11-2018 07:50 PM
07-11-2018 07:50 PM
Re: chat icon
@Former-Member Yep lisajane it has gone for me also.
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07-11-2018 07:58 PM
07-11-2018 07:58 PM
Re: chat icon
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08-11-2018 10:31 AM
08-11-2018 10:31 AM
Re: chat icon
Hi everyone! Thanks for highlighting - we see what you mean and we are looking into it. Will let you know when I know more 👍🏼 (as she flies into tech world...haha)
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08-11-2018 11:28 AM
08-11-2018 11:28 AM
Re: chat icon
The button is back @Former-Member @greenpea @outlander 🎉
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08-11-2018 11:35 AM
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08-11-2018 12:44 PM
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20-11-2018 05:49 PM
20-11-2018 05:49 PM
Re: chat icon
New guy here...
Why is the chat offline?
It says it is open 10am to 10pm, and it is currently 5:49pm?
😕
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20-11-2018 06:13 PM
20-11-2018 06:13 PM
Re: chat icon
Hi @kareem,
Sorry that chat isn't available when you need it, it's great you're reaching out to check what's going on.
Unfortunately because of the nature of our service and most webchat services, the service is sometimes not available when there is a high volume of users.
Here are some services that may be able to support you tonight, including lifeline's webchat, which will open at 7pm tonight, as well as some phone support helplines if that is something that works for you. I'm wondering if there are some things you could do while you are waiting to access support too that would be helpful? I know it is hard when you really need to speak to someone.
Sane Helpline
1800 187 263
Samaritans
135 247
Lifeline
13 11 14
Take care tonight 🙂
Tortoiseshell